Our Agreement
The rules that govern your stay with us
Your Agreement With Us
Welcome to ShavyStays. By using our platform—whether you're an Owner listing a property or a Patron booking a stay—you're entering into a legally binding agreement with us. We know legal documents can be dry, so we've tried to keep this clear and straightforward. But please read carefully. These terms affect your rights and obligations.
In plain English: We're a platform that connects property owners with travelers. We're not a real estate agent, broker, or insurer. We facilitate bookings, but the actual agreement is between you and the property owner.
These Terms apply to everyone who uses our website, mobile app, WhatsApp, or any other platform we operate. If something isn't clear, reach out—we're here to help.
Who's Who at ShavyStays
We use a few key terms throughout this document:
- ShavyStays / We / Us / Our: ShavyStays LLP, the company running this platform.
- Owner / Host: The person or entity listing a property on our platform.
- Patron / Guest / You: The person booking or staying at a property.
- Posting / Listing / Stay: The property being offered for rent.
Simple enough, right? Let's dive into the details.
What We Do (And Don't Do)
What ShavyStays does:
- We provide a platform for Owners and Patrons to connect.
- We process payments on behalf of Owners.
- We offer marketing and visibility for your property.
- We provide support and dispute resolution assistance.
What ShavyStays does NOT do:
- We are not a real estate agent, broker, or insurer.
- We do not own, manage, or control any property listed on our platform.
- We do not act as a contracting agent for any Owner or Patron.
- We are not responsible for the condition, legality, or safety of any property.
Note: Some properties on our platform are marked as "EXCLUSIVELY OWNED"—these are properties that ShavyStays owns and manages directly. All others are independently owned and operated.
Bookings & Payments
Here's how the booking and payment process works:
How payments work: When you book a property, the Total Fees include the Owner's fee, a Patron fee (our service charge), and applicable taxes. We collect the full amount at the time of booking and release the Owner's fee (minus our service charge) within 24 hours of check-in. If you choose to pay the Owner's fee in cash at check-in, the booking fee covers our service charges and taxes only.
We use PCI-compliant payment gateways to process your payments. Your credit card information is never stored on our servers. Secure, simple, and transparent.
Important: You're booking with the property Owner, not with ShavyStays. We're just facilitating the transaction. The Owner is responsible for honoring the booking and providing the property as described.
Cancellation Policy
We know plans change. Here's our straightforward cancellation policy:
- 30+ days before check-in: Full refund (minus 5% processing fee).
- Less than 30 days before check-in: No refund.
- Partial payments: No refund on partial payments.
- Refund processing: 5% cancellation fee applies, GST extra. Refunds processed within 7 working days.
What happens if ShavyStays cancels? If we need to cancel for any reason, we'll offer you one of these options:
- A comparable alternative property.
- Travel credit valid for 6 months.
- A full refund (processed within 7 working days).
Reschedule & Relocation
Rescheduling: You can reschedule your booking up to 7 days before check-in, subject to availability. Charges apply:
- 7+ days before check-in: 15% rescheduling fee + taxes.
- 2-7 days before check-in: 50% rescheduling fee + taxes.
- Less than 2 days: Not permitted.
Relocation: Once a booking is confirmed, relocation to a different property is not permitted. If you need to change properties, the standard cancellation and rebooking process applies.
Early Check-in & Late Check-out
Our standard check-in is 1 PM and check-out is 11 AM. Need flexibility? Here are the options:
- Early check-in (9 AM): 10% of the nightly tariff.
- Late check-out (up to 3 PM): 25% of the nightly tariff.
- Late check-out (up to 6 PM): 50% of the nightly tariff.
- Beyond 6 PM: Full night charges apply.
All early check-in and late check-out requests are subject to availability at the Owner's discretion.
House Rules
To ensure everyone has a great stay, we ask all guests to follow these simple rules:
- ID Required: Government-issued ID (Aadhaar, Driving License, or Passport) for all guests at check-in. PAN cards are not accepted.
- Pool Etiquette: No drinks or food in the pool. Pool timings are 8 AM to 9 PM. The pool is unguarded—children under 10 must be accompanied by an adult at all times.
- Noise Policy: Outdoor music allowed until 10 PM. After 10 PM, music should be kept indoors at low volume.
- Damage Policy: You're responsible for any damage caused by you or your guests during your stay. The Owner may claim against your security deposit or card on file.
These rules exist so everyone can enjoy their stay. Please respect the property and the neighborhood.
Your Responsibilities
As a Patron (Guest):
- Provide accurate information during booking.
- Pay all fees as agreed.
- Respect the property, its contents, and neighbors.
- Leave the property in the condition you found it.
- Communicate directly with the Owner for stay-related issues.
As an Owner (Host):
- List your property accurately and honestly.
- Respond to booking requests within 24 hours.
- Provide the property as described and agreed.
- Maintain appropriate insurance for your property.
- Address guest concerns promptly.
Limitations & Disclaimers
We want to be upfront about what we can and cannot control:
- ShavyStays is not responsible for any disputes between Owners and Patrons.
- We don't guarantee the accuracy of any listing or the condition of any property.
- We're not liable for any injuries, damages, or losses that occur during your stay.
- We recommend that Owners obtain appropriate insurance for their properties.
- We encourage Patrons to communicate directly with Owners and review all details before booking.
Legal Stuff
Jurisdiction: These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in [Your City/State].
Changes to Terms: We may update these Terms from time to time. We'll notify you of significant changes via our website or email. Continued use of our platform constitutes acceptance of the updated Terms.
Severability: If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply.
Got Questions?
We're here to help. If anything in these Terms is unclear, or if you have any questions, just reach out:
Email: book@shavystays.com
Phone: +91 9082653965
One more thing: These Terms are designed to protect everyone—you, the Owners, and us. We believe in transparency, fairness, and making your experience with ShavyStays as smooth as possible. Thanks for being here.
