Your Privacy Matters

Who We Are

ShavyStays LLP (also referred to as "ShavyStays", "we", "our" or "us") is a villa rental platform that connects travelers with handpicked private villas across India and internationally.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.shavystays.com or use our mobile application. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly.

What Information We Collect

To provide you with a seamless villa booking experience, we collect certain types of information. Here's what we gather and why:

• Personal Identifiable Information (PII): Your name, email address, phone number, postal address, and government-issued ID (Aadhaar, Passport, etc.) for identity verification and booking processing.
• Billing Information: Credit card and payment details—never stored by us, processed securely through PCI-compliant payment gateways.
• Profile Information: Your profile photo, preferences, and interests that you choose to share.
• Transaction Data: Booking history, reviews, and communication with hosts.
• Technical Data: IP address, browser type, device information, and cookies to improve your experience.

We collect information in three ways: (1) directly from you when you register, book, or contact us; (2) through your use of our website and app (cookies and analytics); and (3) from third-party services (like Google, Facebook, or payment gateways) if you choose to connect them.

How We Use Your Information

Your information helps us deliver a better experience. We use it for:

• Booking and Transactions: To process your bookings, facilitate payments, and communicate with hosts.
• Account Management: To create and maintain your account, verify your identity, and provide support.
• Service Improvement: To analyze usage patterns, troubleshoot issues, and enhance our platform.
• Communication: To send booking confirmations, updates, promotional offers (with your consent), and respond to inquiries.
• Safety and Compliance: To detect fraud, enforce our terms, and comply with legal obligations.

How We Share Your Information

We share your information only when necessary to provide our services or comply with the law:

• With Hosts: When you book a villa, we share your name, contact details, and booking preferences with the host so they can prepare for your stay.
• With Service Providers: Payment processors, verification agencies, and technical partners who help us deliver our services.
• With Law Enforcement: If required by law, court order, or to protect the safety and rights of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not share your credit card information with hosts or third parties.

Cookies and Tracking

We use cookies to enhance your browsing experience:

• Essential Cookies: Keep you logged in and enable core functionality.
• Analytics Cookies: Help us understand how you use our platform.
• Preference Cookies: Remember your language and region settings.

You can manage cookie preferences in your browser settings. However, disabling certain cookies may affect some features.

International Data Transfers

ShavyStays operates globally. Your information may be transferred to and stored on servers located outside your country of residence, including India. While privacy laws vary, we take appropriate measures to ensure your data is protected, including compliance with the Indian IT Act and international data protection standards.

By using our services, you consent to this transfer. We implement contractual safeguards and security measures to protect your data wherever it is stored.

Data Security

We take data security seriously. Here's how we protect your information:

• Encryption: All data transmission is secured using industry-standard TLS/SSL encryption.
• Access Controls: Only authorized personnel have access to your data, and strictly for legitimate business purposes.
• PCI Compliance: We use PCI-compliant payment gateways; credit card details are never stored on our servers.
• Regular Audits: We conduct periodic security reviews and vulnerability assessments.

While no system is 100% secure, we are committed to protecting your information and continuously improving our security practices.

Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 14. If we become aware that a child under 14 has provided us with personal information, we will delete it promptly. Parents or guardians with concerns can contact us.

Your Rights and Choices

You have control over your personal information. Here's what you can do:

• Access and Update: Review and update your profile information anytime.
• Delete Your Account: Request account deletion by contacting us. Note that some information (like past reviews) may remain visible for legal or business reasons.
• Opt-Out: Unsubscribe from marketing communications using the link in any promotional email.
• Data Portability: Request a copy of your data.

To exercise any of these rights, email us at book@shavystays.com.

Legal Basis for Processing

We process your personal information for:

• Contractual Necessity: To fulfill bookings and agreements.
• Legitimate Interests: To improve services, prevent fraud, and ensure security.
• Compliance: To meet legal obligations (tax, regulatory, etc.).
• Consent: For marketing communications (you can withdraw anytime).

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

Email: book@shavystays.com
Phone: +91 9082653965