Transparent Terms
Clear policies · Secure payments · No surprises
Booking Made Simple
We believe in transparency and simplicity. Our booking and payment process is designed to be straightforward, secure, and fair for everyone. Whether you're a first-time guest or a regular visitor, these terms help you understand exactly what to expect.
Our Promise: No hidden fees, no surprises, no fine print tricks. Just clear, honest terms that protect both you and our property owners.
How Booking Works
Here's a step-by-step overview of the booking process:
- Browse & Select: Find your perfect villa from our curated collection.
- Check Availability: Select your dates and check if the property is available.
- Request Booking: Submit a booking request with your details.
- Owner Confirmation: The property owner has 24 hours to confirm or reject your request.
- Make Payment: Once confirmed, pay the booking fee (minimum 50% advance) to secure your booking.
- Balance Payment: Pay the remaining balance at check-in.
- Enjoy Your Stay: Relax and enjoy your villa experience!
Tip: Book early, especially for weekends and peak seasons, to secure your preferred villa.
Payment Methods
We offer multiple secure payment options for your convenience:
All payments are processed securely through PCI-compliant payment gateways. Your financial information is encrypted and never stored on our servers.
Fee Structure
Here's a clear breakdown of all fees associated with your booking:
| Fee Type | Amount | Timing |
|---|---|---|
| Booking Fee (Advance) | 50% of total tariff | At the time of booking |
| Balance Payment | 50% of total tariff | At check-in |
| Security Deposit | Varies by property | At check-in (refundable) |
| Cancellation Fee | 5% + GST | Deducted from refund |
| Rescheduling Fee (7+ days) | 15% + GST | At the time of rescheduling |
| Rescheduling Fee (2-7 days) | 50% + GST | At the time of rescheduling |
| Early Check-in (by 9 AM) | 10% of nightly tariff | Subject to availability |
| Late Check-out (up to 3 PM) | 25% of nightly tariff | Subject to availability |
| Late Check-out (up to 6 PM) | 50% of nightly tariff | Subject to availability |
Note: All fees and charges are subject to applicable taxes (GST). Please check the specific property listing for any additional charges.
Security Deposit
A refundable security deposit is required for every booking. Here's what you need to know:
- Amount: Varies by property (specified in the listing).
- Collection: Collected at check-in by the property owner.
- Purpose: Covers any damage, breakage, or excessive cleaning required.
- Refund: Fully refundable at check-out, provided there's no damage or excessive cleaning needed.
- Timing: Refunds are processed within 7 working days of check-out.
Pro Tip: Take a video walkthrough of the property upon arrival and departure. This helps protect both you and the owner in case of any disputes.
Cancellation Policy
We understand that plans change. Here's our straightforward cancellation policy:
- 30+ days before check-in: Full refund (minus 5% processing fee + GST).
- Less than 30 days before check-in: No refund.
- Partial payments: No refund on partial payments.
- Refund processing: Refunds are processed within 7 working days.
What if ShavyStays cancels? If we need to cancel a booking for any reason, we'll offer you one of these options:
- A comparable alternative property.
- Travel credit valid for 6 months for the full amount paid.
- A full refund (processed within 7 working days).
Rescheduling Policy
Need to change your dates? Here's how rescheduling works:
- Timing: Rescheduling is allowed only up to 7 days before check-in.
- Fees: 15% + GST (7+ days before) or 50% + GST (2-7 days before).
- Same property: Bookings can only be rescheduled at the same property.
- Tariff difference: If the new dates have a higher tariff, the difference is payable to confirm the new dates.
- Per occurrence: Rescheduling charges apply every time a booking is rescheduled.
Relocation Policy
Relocation to another property is not permitted once a booking is confirmed. If you need to change properties, the standard cancellation and rebooking process applies.
Check-in & Check-out
- Standard Check-in: 1:00 PM
- Standard Check-out: 11:00 AM
- Early check-in (by 9 AM): 10% of the nightly tariff (subject to availability).
- Late check-out (up to 3 PM): 25% of the nightly tariff (subject to availability).
- Late check-out (up to 6 PM): 50% of the nightly tariff (subject to availability).
- Beyond 6 PM: Full night charges apply.
Payment Security
Your financial security is important to us. Here's how we protect your payments:
- PCI Compliance: Our payment gateways are PCI-DSS certified.
- Encryption: All payment data is transmitted securely using SSL encryption.
- No Storage: We never store your credit card details on our servers.
- Third-party Processing: Payments are processed through trusted, secure third-party providers.
- Fraud Protection: We monitor transactions for suspicious activity.
Need Help?
If you have questions about payments, bookings, or anything else, we're here to help:
Email: book@shavystays.com
Phone: +91 9082653965
One more thing: We're committed to making your booking experience as smooth and transparent as possible. If anything isn't clear, just ask. We're here to help.
